M4U – Customer Portal
Machine information and support, made accessible
M4U is the online portal designed to give MOSS Customers direct access to the technical information, documentation and support services related to their machines.
From machine documentation to troubleshooting assistance, M4U brings together the resources you need to manage your equipment and deal with day-to-day technical requirements.
The information you need
Machine manuals, technical documents and other relevant information are available directly through the portal. You can access them when needed, whether you are carrying out routine maintenance, checking a machine setting or looking for a specific technical reference
When you need technical assistance
If you encounter a problem with your machine, the troubleshooting section provides useful information to help you carry out initial checks and better understand the issue.
If further assistance is required, you can submit a support ticket directly through M4U, providing details about the problem and any relevant information. This helps our technical team understand the situation and respond more effectively.
Production data and machine performance
For each connected MOSS system, M4U provides access to production data and machine performance indicators.
You can consult production figures, monitor operating parameters and analyse machine performance over time. This gives you a clearer picture of actual machine status and relevant KPIs, helping you identify performance variations and potential areas for improvement.
